Call Center Service

Local bilingual Call Center Team who cares about your customer satisfaction.

mCommerce offers around the clock online and telephone support services as part of our comprehensive service package. We have a dedicated help desk call center facility in the Tai Koo district of Hong Kong, providing customer relations and support services in English, Cantonese and Mandarin. Our customer service fully complies with ITIL Standard and we use advanced CMS tools to communicate between customer service and IT teams for improved case logging efficiency.

7 x 24 Call Center / Help Desk

Around the clock call center services

Customer service hotline

Helpdesk

Standard Q&A

Technical team for elevated technical support

Service Quality Monitoring

Quality control specified in Service Level Agreement (SLA)

Multilingual team for Cantonese/ English/ Mandarin

Continuous staff training on soft skills and technical skills

Self-pace examination system

ICT Solution

Portal on Case Management System available

IP phone with voice recording

Knowledge database for technical solutions

Why Choose Our Call Center Services?

24/7 Availability

Round-the-clock support to ensure your customers always receive assistance

Multilingual Support

Professional service in English, Cantonese, and Mandarin

Expert Team

Highly trained professionals with technical expertise

ITIL Compliance

Services fully compliant with ITIL standards

Ready to Enhance Your Customer Support?

Let our experienced multilingual team handle your customer service needs. Contact us today to learn more about our call center services.