Local bilingual Call Center Team who cares your customer satisfaction

mCommerence offers around the clock online and telephone support services as part of our comprehensive service package. We have a dedicated help desk call center facility in the Tai Koo district of Hong Kong, providing customer relations and support services in English, Cantonese and Mandarin.

Our customer service fully complies with ITIL Standard. A CMS tool is developed to communicate with the customer service team and IT team to improve the case logging efficiency.

7 x 24 Call Center / Help Desk

      • Around the clock call center services
      • Customer service hotline
      • Helpdesk
      • Standard Q&A
      • Technical team for elevated technical support

Service Quality Monitoring

      • Quality control specified in Service Level Agreement (SLA)
      • Multilingual team for Cantonese/ English/ Mandarin
      • Continuous staff training on soft skills and technical skills
      • Self-pace examination system

ICT Solution

      • Portal on Case Management System available
      • IP phone with voice recording
      • Knowledge database for technical solutions